Point at what's wrong. We'll see exactly where.
Pinpoint lets anyone click the exact spot in a product and say what's missing, what could be better, or what's broken — in their own words, tied to that exact pixel. No ticket to fill out. No screen to describe.
Who it's for
Teams who'd rather see a real person's words attached to a real element on the page than dig through a vague ticket that says "the button is weird."
Product teams shipping fast
Drop in one script tag and every page can collect feedback anchored to the thing the feedback is actually about — not a guess at which screen someone meant.
Founders who read every message
Feedback arrives in plain language, sorted into four simple categories, so triage doesn't require translating "UX issue" into what a user actually meant.
Anyone tired of generic feedback tools
No account required to leave feedback, no jargon on screen, and no ambiguity about which part of the product someone is talking about.
How it works
Three steps, from a visitor's first tap to feedback that's actually usable.
Tap the badge, pick a feeling
A small badge on the page opens four plain-language choices: "I wish it could…", "This could be better", "Something's not right", or "I love this."
Click the exact spot
The page turns into pick mode. Click the element the feedback is about, then say what's on your mind — in your own words, right where you noticed it.
It lands, tied to that pixel
The note ships with the element, the page, and the category attached — so whoever reads it already knows exactly what it's about.
Said in plain language, not jargon
No "file a bug" or "submit a UX ticket." Just the four things people actually mean.
"I wish it could…"
Something's missing, or you have an idea.
"This could be better"
It works, but here's how to improve it.
"Something's not right"
It's broken, confusing, or the info is wrong.
"I love this"
Tell us what's working.
What Pinpoint never captures
Safe to run on pages with real user data, because it never looks at any.
- Form field values or passwords — ever
- Screenshots or screen recordings of the page
- Session replay of what a visitor does
- The page's text or DOM content — only the clicked element and its label
Where this stands today
The Pinpoint widget is deployed and running in production, collecting real, in-context feedback from real visitors right now.
Still being built: the shared dashboard for triaging submissions, the public roadmap where people can vote on what ships next, and automatic daily synthesis of raw feedback into a prioritized backlog. None of that is public yet — this page describes where the product is headed as much as where it is today.